Download GIMDOW APP
(both Andriod & iOS)
A. Use APP
B. Turning the knob of the smart lock.
C. Use keypad ( accessory)
A：It uses 4 AA batteries and supports over 300 days if you open and close 10 times a day.When the power is low, the device will continue to emit a beep alarm after each unlock.
A：Our product works by rotating the knob or key of the lock body behind the door, so as long as the thickness of the knob or key is less than 20mm, and the knob is not a cylindrical knob, it can be adapted. (Attention: If the lock body behind the door is inserted into the key will cause the key outside the door can not open the lock, such lock body does not fit
A：Our product safety reliability is divided into two parts. The first part is the hardware. Our products have passed the CE certification of the European Union and FCC certification of the United States, and have passed the authoritative test. The second part is software. The Bluetooth communication uses the bank encryption algorithm, and the smart lock can only be controlled by the mobile phone near the lock body, which eliminates the remote attack by hackers and ensures the security.
A：You can temporarily borrow a mobile phone to download the app and login the account to open the door, and you can add the binding again after entering the door.
A：It won't lock automatically. You can lock the door through the keypad outdoors.
A：If the lock does not respond, remove the battery and install again. In case of special circumstances, you can use the original key to open the door.It is recommended that you keep a backup key somewhere other than your home. In the meantime, if you have any questions, please contact customer service anytime.
A：First, delete the keypad bound under the smart lock in the APP, and then delete the "Smart Lock". After deleting it on the APP, you need to open the back cover of the keypad. Press the SET key for a long time, and then release it after the beep. The smart lock also needs to open the battery cover. Press the SET key for a long time, and then release it after the beep.
A：Keypad password can only be set by the administrator.
A：Anti-peeping password means that users can enter the fake password before and after entering the correct password, the keypad can still recognize.
A：The product is fixed with 3M adhesive. At the same time, we also retain the screw hole position, which can be fixed by users.
A: In order to ensure the firm reliability of adhesive, it is not recommended to reuse.
A:Use hair dryer to heat tape until it is soft, then take it slowly.
A: The door lock may not rotate for the following reasons:
1.The installation position is not aligned with the center of the knob, resulting in eccentric rotation jams.
It can be solved by re-sticking and adjusting the installation position.
2. The door impedes the rotation of the original mechanical lock body.
It can be solved by pressing the door when opening or closing the door.
3. The original mechanical lock has been out of date. The old lock should be replaced for your safety.
If there were any other problems, please contact customer service.
A: You can open the phone app and calibrate. If you still can't solve the problem, please contact customer service.